8 Tips for Social Business Part 6: Secure

Written by Evan LePage. Originally posted on HootSource.

Fear over losing control is an understandable barrier to implementing social media across an organization. It is important to note that mistakes are preventable. In many popular cases the missteps were handled well and the damage to each organization was more along the lines of temporary embarrassment than anything permanent, but why not stop them before they occur?

Hootsuite developed Secure Profiles specifically in response to instances like these to put a solid measure of prevention in place. This provides an extra prompt when publishing to important branded accounts, preventing errant posts intended for personal accounts.

Limited Permissions is another unique security feature. Hootsuite offers multiple levels of account access and places limits on which team members can participate in outbound social conversation directly. The Limited Permissions puts control over publishing firmly in the hands of those who are most trusted. Your social tools should too.

Team members are also easily added and removed as organizations expand and contract. Removal is instantaneous in the event that a team member isn’t exiting on good terms. The now infamous @MarcJacobsintl intern meltdown where CEO, Robert Duffy was described as a “tyrant” by an over-worked intern would have been prevented by using Hootsuite’s Limited Permissions setting to limit his access to publish without approval.